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Services and Technical
Support
We provide a specialist IT
Technical support service for small to medium sized businesses within the UK.
Our customers share access to all of the talents of our dynamic team of
analysts, engineers and consultants who together provide them with everything
that an IT Department provides a major corporation for a fraction of the cost.
Below is the list of services that
we provide: -
On-site Support
Our Technician will go out to your site to troubleshoot, and fix any Desktop
PC problems running any version of Microsoft Windows. Also, our technician will
be on-site to answer any questions you might have concerning Hardware and
Software applications. Please advise your users to write down any questions or
possible problems and present it to the Technician. This service is paid on a
yearly contract term and is available with a specific block of time per visit.
Telephone Helpdesk Support
We provide
telephone support for non critical issues. You can telephone
01494-474704
during office hours, for that you just pay national rate per minute for the
phone call to our live experts who will answer all your support questions to
solve your PC problems.
Remote Access Support
This
service is performed off-site. Your Server will email our technician the Server,
Security, Proxy, IIS logs and its current status regarding memory, CPU, hard
drive, and any of its internal services. Our technician will scrutinize the
logs, chart the results on a daily basis and if a problem is found, we will
inform you of the possible causes and appropriate remedy for it. Remote Server
Monitoring is a perfect compliment to any of our other Services. Any problems,
if not critical can be remedied at the scheduled time or if immediate response
is needed, can be performed On-Demand.
Network Design & Installation
We design and install
networks that will allow your staff to share files and printers. We can handle
everything from equipment selection to cabling and configuration. We can also
train your staff to use and manage your network. We can install a wireless
network in situations where running cables is not cost-effective. We can
integrate DSL or broadband internet access into a network. This will allow users
to share a single high-speed internet connection. We have the know-how to make
sure your network is secure and your data is protected. We can recommend and add file
servers, print servers and digital imaging devices to a network.
Email Configuration and Security
Once you have a network in place,
we can install an email system that will allow your employees, customers and
vendors communicate more effectively.
We can make your system to
send group emails and promotions to your customers and make sure that your are
protected from email spamming.
Server & PC
build to budget and upgrades
We build &
install high-quality, competitively-priced PCs using only premium components.
Each system is tailored to your specific business requirement.
We diagnose & repair problem PCs. We will replace the
defective components and restore system and application software if needed.
We can upgrade your existing PCs with more memory, disk
space, a faster processor or other additional devices.
Server Support Services
Network Servers
are the critical link in any Networks. They are usually the single point of
failure resulting in loss of revenue, or service. Today's complex servers
require routine maintenance and monitoring to ensure consistent uptime and
reliability. To help your business succeed, we can provide number of different
support services specifically designed for Small and Medium sized Businesses:
-
Onsite Scheduled Service
Remote Server Monitoring for Small
Business Server
NBD (Next Business Day) On-
Demand
Service
Emergency, 4-Hour
Priority Service
-
Web Designs and E-commerce
-
We can develop and maintain your website. We can make it a full functional
E-commerce site with shopping cart and
credit card authorization at a very
reasonable cost plus domain name registration, hosting, integration and data
feeding
to
your website. Our developed website has a facility of updating from
remote access or from your office.
Training
We can train individuals
or groups in how to use Windows as well as most popular business and
productivity software. We can be your company's "help desk".
We will answer individual users questions and handle their ad-hoc support
requests.
Backup
We can install backup
hardware and implement backup procedures to protect your critical data. We can
setup an automatic backup routines depending on your requirement and
circumstances. We can setup fault tolerance raid systems.
Free Diagnostic Test
,
If you have
any IT concerns we will be happy to provide you with a detailed system audit.
The audit will include the following.
State
of network. This will include a detailed look at the network configuration as
well as recommendations to improve performance.
General configuration issues. This will look at your email system and other
backoffice systems, and general client configuration.
Security. This will ensure you have sufficient protection from viruses and
hackers.
You
may opt out of any part of the audit or request a more thorough inspection of
any specific aspect.
Our engineers are
well versed in supporting desktop and server systems for most manufacturers and
are trained to support and overcome any issues with regards to your operating
systems or any new applications. i.e Microsoft, Novell etc
Please Call Computer Gallery
on 01494-474704
to find out about a support package to suit the need of your business.
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