Frequently Asked
Questions
Welcome to Zs supplies uk ltd. If you'd like to learn more about shopping and
ordering with Zssupplies.co.uk, take a look at some of the most frequently asked
questions.
What forms of payment do you accept?
We accept the following credit and debit cards: Visa/Delta,
Mastercard/ Switch/Solo, Visa Electron; postal orders
denominated in pounds sterling; or cheques denominated in pounds sterling and
drawn on a UK bank.
Is it safe to use my credit or debit card?
Shopping at ZSsupplies.co.uk is completely safe and every purchase is backed by
our security
guarantee. Our secure-server software encrypts information to ensure that
your transactions are private and protected. To learn about ordering without
entering your credit or debit card number, click here.
What about privacy?
We are committed to protecting your privacy. We use the information we
collect about you to process orders and to provide a more personalised shopping
experience. We may also use it to tell you about changes in our services or
about special offers we think you'll find valuable. We do not sell, trade or
rent your personal information to others. We may choose to do so in the future
with trustworthy third parties, but you can tell us not to. Simply send a blank
e-mail message to never@ZSsupplies.co.uk. For more details, please read
Zssupplies.co.uk's privacy
policy.
Do you accept international orders?
Zssupplies.co.uk welcomes orders from all over the world. Ordering
internationally will affect delivery time. To learn more about our delivery
policies, click
here.
How do I keep track of my order?
You can check the status of your order any time by clicking the "Your
Account" link on the top or bottom navigation bar of each page. You will then be
presented with a menu of options such as "View, edit or delete an address" or
"View or change your subscriptions". Once you have clicked on one of the
options, you'll be asked to enter your e-mail address and password for security
reasons. Proceed to the Your Account
page to view the status of your orders and to get other account information.
How much do you charge for delivery?
When you reach the checkout, delivery options will appear. For UK-bound
orders under £39, delivery will always be First Class and our system will
display the delivery charges for your order. For UK-bound orders worth £39 or
more, you will have the option to select free
Super Saver Delivery. For a complete description of our delivery policies,
click
here.
What is your returns policy?
At Zssupplies.co.uk we want you to be delighted every time you shop with us so we
make our returns policy simple. For books, our "no quibbles" guarantee means
that if for any reason you are unhappy with what you have purchased just return
it to us in its original condition within 30 days and we will issue a full
refund for the price of the item. We will also be happy to refund the delivery
charge if the return is a result of our error.We are unable to refund the 2nd user good (i.e 2nd hand laptops, computers etc.)
We accept the return of all other items only if they are unopened and in
their original condition. If you return goods, as detailed, within 30 days, we
will issue a full refund for the price you paid for the item.
This does not affect your statutory rights. Please note that we can process
returns and refunds only for items purchased from Zssupplies.co.uk. Click here to
read our full returns policy.
How do I search for the titles I want?
Our powerful search engine makes it very easy to find what you're looking
for. To find what you want you can type a keyword into the search box which
appears at the top of every page, click one of the "Browse Categories" links to
the left of each product homepage to find an item by subject, take a look at
each product homepage where you'll find our editors' recommendations for the
latest great products, reviews, interviews, feature articles and special offers,
type the ISBN number of a book into the search box, or check out the bestseller
lists and charts on the right of each homepage. To learn more about searching click here.
Can you help me find a good title?
Zssupplies.co.uk has several ways to help you find titles you'll love. Browse our
category pages to help match your interests, or look at the latest award winners
and bestsellers.
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